{"id":9093,"date":"2022-04-01T14:16:26","date_gmt":"2022-04-01T14:16:26","guid":{"rendered":"https:\/\/bmj-chicken.bmj.com\/thebmj\/the-bmj-article\/ockenden-report-the-refusal-of-our-healthcare-service-to-take-patient-experience-seriously\/"},"modified":"2022-04-04T12:24:08","modified_gmt":"2022-04-04T12:24:08","slug":"ockenden-report-the-refusal-of-our-healthcare-service-to-take-patient-experience-seriously","status":"publish","type":"the-bmj-article","link":"https:\/\/bmj-chicken.bmj.com\/thebmj\/the-bmj-article\/ockenden-report-the-refusal-of-our-healthcare-service-to-take-patient-experience-seriously\/","title":{"rendered":"Ockenden report: the refusal of our healthcare service to take patient experience seriously"},"featured_media":0,"template":"","categories":[],"tags":[],"content_type":[68],"editorial_panel":[],"channel_page":[41],"class_list":["post-9093","the-bmj-article","type-the-bmj-article","status-publish","hentry","article-type-opinion","channel-page-comment"],"aioseo_notices":[],"meta_box":{"the_bmj_article-url":"\/content\/377\/bmj.o875","the_bmj_article-description":"Instead of seeing patient feedback as a foundation stone of high quality, evidence based care, healthcare providers too often see it as a threat, writes Miles Sibley","the_bmj_article-the_bmj_article_image":[{"width":150,"height":150,"file":"2022\/04\/Ockenden_report_3.jpg","sizes":{"medium":{"file":"Ockenden_report_3-300x194.jpg","width":300,"height":194,"mime-type":"image\/jpeg","url":"https:\/\/bmj-chicken.bmj.com\/thebmj\/wp-content\/uploads\/sites\/4\/2022\/04\/Ockenden_report_3-300x194.jpg"},"thumbnail":{"file":"Ockenden_report_3-150x150.jpg","width":150,"height":150,"mime-type":"image\/jpeg","url":"https:\/\/bmj-chicken.bmj.com\/thebmj\/wp-content\/uploads\/sites\/4\/2022\/04\/Ockenden_report_3-150x150.jpg"}},"image_meta":{"aperture":"0","credit":"Alamy Stock Photo","camera":"","caption":"2J26BG1 (L to R) Carley McKee, Colin Griffiths, Fiona Carr, Charlotte Cheshire, Rhiannon Davies, Richard Stanton, Kayleigh Griffiths, Donna Ockenden, Nicky Lauder, David Boylett, Hayley Matthews and Steph Hotchkiss stand with the final Ockenden report at The Mercure Shrewsbury Albrighton Hotel, Shropshire. 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